Questions about mis-sold solar panel claims

Yes. Complete as much of the form as you can. If more information is needed, the team can explain what documents or details may help.

You do not need to make that legal assessment yourself before enquiring. Explain what you were told, how you paid, and what happened after installation.

The existing service is described as having no upfront fee, with charges applying only if the claim is successful and subject to the applicable terms and conditions. Ask the team for the current fee information before instructing them.

Potentially. In many cases the relevant complaint may involve the finance or credit provider rather than relying on the installer still being in business. The exact route depends on how the purchase was funded.

A complaint about alleged mis-selling is not the same thing as missing contractual payments. If you are unsure how your own finance account may be affected, ask for specific advice before changing or stopping any payments.

It can. A qualifying credit-card payment may be relevant even if the rest of the purchase was paid by bank transfer, cash or another method. The rules depend on the transaction and the total cash price.

Not necessarily. Paying off the finance does not by itself decide whether the original sale or finance arrangement was mis-sold. Time limits and evidence can still matter, so it is worth providing the dates you remember.

Dissatisfaction alone is not the same as mis-selling. What matters is whether you were given misleading information, unfairly pressured, sold unsuitable finance or otherwise treated unfairly at the point of sale.

Claims (London) Ltd is authorised and regulated by the Financial Conduct Authority in respect of claims management activities, FRN 838011. The site also states ICO registration number Z2653728.