Here is a list of our client’s most frequent questions. However, if the question you need an answer to isn’t below, or you simply wish for a more detailed answer regarding your particular claim, the best option is always to contact us 0800 222 9064

I think I might have been mis-sold solar panels. What are my options?
You can simply fill out our Quick Enquiry Form. This allows our claims experts to assess your particular case, after which they will contact you, discuss the details, and consider whether there are grounds for a valid claim.

I do not have some of the necessary information, but still want to enquire.
This is absolutely fine. Simply fill out the form to the best of your knowledge and wait for us to contact you. From here, we will be able to advise you on how much further information we will require.

I think I’ve been mis-sold solar panels, but I couldn’t find enough information to be absolutely certain, what can I do?
In this case, just fill out the Quick Enquiry Form with as much detail as you can.
Our experts will contact you and discuss the terms of your case, including whether you have grounds for a claim.
Bear in mind our website only lists the most common types of mis-selling situations. This list is not and never can be exhaustive, because every case is different.
You can always just contact us and discuss the exact nature of your individual claim.

Are there any up front fees?
We charge no upfront fees and nothing at all unless we are successful, provided you leave the case in our hands throughout. Once you’ve been awarded compensation we will then send our invoice. Please see our terms and conditions for full details.

My solar panels were installed by a company that has since closed their business. Can I still claim?
This situation is more common than you might think, and don’t worry.
Most claims aren’t actually made against the company who installed the solar panelling. Instead, they are made against the company that provided the finance or credit. In most cases, you will still be able to make a claim. You can contact us to find out more on 0800 222 9064

Does claiming against a financial organisation or against my credit card affect my credit score?
No. If the reason for your write down or refund is due to product mis-selling, then there is absolutely no grounds, and no reason for it to affect your credit score.

My balance was paid in cash, by bank transfer or cheque, but I paid the deposit on my credit card. What can I do?
If there has been any payment at all by credit card, then there may still be grounds for a claim based on the full amount you paid (not just the credit card portion). This will apply if the total amount paid was between £100 and £30,000 even if you only paid £1 on credit card.

I’ve fully paid off my finance, but believe I was mis-sold. Can I still claim?
Yes. As long as you were mis-sold, you still have grounds for a claim, even if you’ve paid off your balance in full.

My solar panels performed as the salesperson advised they would, but I’m not happy with the product and want a refund, can I claim?
Unfortunately, being dissatisfied with the product is not grounds for a claim, but there may still be options available to you. In all cases you can just contact us on 0800 222 9064 and allow us to advise you on your particular situation.

How is your business authorised?
We are registered with the Information Commissioners Office – Registration Number Z2653728. Claims (London) Ltd is authorised and regulated by the Financial Conduct Authority in respect of claims management activities FRN:838011

Finance companies have already set aside millions of pounds for victims of solar panel mis-selling