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Tell us what happened
Complete the Quick Enquiry Form so your circumstances can be reviewed.
Solar panel mis-selling claims
Have you been mis-sold solar panels?
If your panels, savings or finance arrangement did not match what you were promised, tell us what happened. Our team can review the circumstances and explain the next steps.
Start your quick enquiry →- No upfront enquiry fee
- Clear, straightforward process
- UK claims support
Specialist reviewSolar panel and finance claims
No upfront feeSee terms for full details
Freephone support0800 222 9064
Regulated activityFRN 838011
Mis-sold solar claims
Promises that did not match the reality?
Many enquiries begin with a simple concern: the solar system was sold on financial or performance promises that did not turn out as expected.
If your system was financed by a loan, or you paid some or all of the purchase with a credit card, there may be a route to raise a complaint depending on the facts of your case.
Examples can include claims that the system would “pay for itself”, that finance costs would be covered by savings or tariffs, or that projected performance was presented as more certain than it really was.
What counts as mis-selling? →
Your circumstances matter. A short enquiry lets the team look at the details.
Common grounds for enquiry
Reasons people ask us to review a solar panel sale
- Performance predictions that were misrepresented
- Promises about returns or savings that were not delivered
- Poorly installed or faulty equipment
- High-pressure or aggressive sales tactics
- Bad advice leading to financial loss
- A system that was not fit for the purpose described
- Finance terms that were not made clear
- Credit-card funded purchases in full or in part
Watch the video
A clearer explanation of the claims process
The original website video has been retained and presented in a cleaner, responsive player that works across desktop and mobile.
When you are ready, complete the enquiry form below with as much information as you can remember. If you do not know every answer, you can still submit the form.
Check your situation →Simple 3-step process
What happens after you enquire?
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Paperwork and assessment
If the case can be progressed, the necessary information and paperwork can be gathered.
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Your claim is pursued
The claim is then pursued against the relevant finance or credit provider where appropriate.
Start here
Quick Enquiry Form
The form is deliberately prominent and uses the same core information requested by the existing website.
Or call free0800 222 9064Speak directly with the team.
Quick Enquiry Form
Tell us about your solar panel purchase
It only takes a couple of minutes. Complete the form as fully as you can.
Sent securely to our claims team
What can be claimed for?
Financial promises are often at the centre of a complaint
A common issue is that solar panels were sold using projections about energy savings, feed-in tariff income or overall financial return. If those claims were presented in a misleading way, your agreement and the way it was financed may need to be reviewed.
Each case depends on its own evidence, including what was said, what documents were provided, how you paid and how the system actually performed.
Not sure whether your situation qualifies?
You do not need to decide that yourself before getting in touch. Submit the information you have and the team can review it.
Make a quick enquiry →